Level 3 Diploma in Customer Service

This qualification is designed for those who’ve already established themselves in a customer service role. The level 3 training course will enable individuals to:

• start to make permanent service delivery improvements
• prepare and deliver customer services
• understand customers and how to retain them
• exceed customer expectations
• quickly and effectively resolve complaints
• develop a social media strategy for a customer service department
• progress their career to roles such as Customer Service Manager, Key Account Manager and Customer Service Team Leader.

Candidates who want to register on the customer services level 3 training course don’t need to have achieved any specific qualifications before starting, although it’s advisable to complete customer services training at level 2 first. On graduation, popular natural progressions include the Level 3 Diploma in Management or Team Leading .

This qualification is recognised and supported by some of Britain’s most successful businesses.

For more information or to arrange a free consultation, please call us on 01933 358250 or email enquiries@evolveyourfuture.co.uk.